Introduction

The emotions the customer goes through while engaging with your brand constitute the customer experience.

Every engagement that you have with the customer, including every message you send, every email you send, and the usability of your website, contributes to the customer experience. The effort you put into resolving queries, the way you greet them, and how you value them—everything leaves an impression.

Delightful customer experiences set you apart from the rest -Ream More